Learn more about accepting parent payments, payment processing times and more
Here at Kinside, we believe that finding great child care should be easy. In addition, getting paid for great child care should be seamless, which is why we've launched payments, making it easier than ever to get paid by the parents who love what you do. Below we've answered every question you may have about collecting payments on Kinside.
Who is Kinside?
Let's start from the beginning: Kinside is a nationwide child care marketplace, connecting top preschools and daycares with thousands of working parents from national and local employers. Create a free Kinside account to access parents who are looking for care now, as well as share up-to-date availability and touring details, collect payments, and more.
Can I trust Kinside?
At Kinside, trust is our top priority. This means guaranteeing secure payments. As a registered payment processor, Kinside uses best-in-class security tools and practices to maintain the highest levels of protection. Data is always encrypted.
How long does it take to get started?
Getting started on Kinside is quick and easy. If you haven’t already, create your free Kinside profile by clicking on the link in the email you received about accepting your first payment. If you have yet to receive a payment, you can create your Kinside account by going to Kinside.com/caregivers. To accept your first payment, just go to the Payments tab and enter your bank account information. Our system will instantly authenticate your account so that you are ready to accept payments. Payments received typically take 3-5 business days to arrive in your account.
What does it take to start using Kinside to accept money from parents?
Signing up for a Kinside account to start collecting money from parents is simple. Let parents know they can send you money quickly and easily by going to Kinside.com/parents and searching for you via the email or phone number attached to your Kinside account.
How long does a payment take? When will I see my money?
In general, money usually takes 3-5 business days to arrive in your bank account from the time a parent sends it. This includes the time it takes to clear the bank account of the parent sending the payment. Remember, though, that all times are approximate and may be subject to delay based on bank processes.
In order to receive your funds in a timely manner, you need to have a Kinside account and you must connect your bank account. To set up your Kinside account and bank details, click here.
Do you automatically move parent payments to my bank account?
We know your time is valuable, so we’ve made sure you don’t have to manually hit a ‘Payout’ button over and over again. Opt in to auto-deposit for all future payments in the Payments settings, and we will directly deposit funds into your account every time you receive a payment!
Will there be fees?
Similar to all other online and credit payment services, we incur processing fees from Visa, MasterCard and banks. Our convenience fees cover the basics, so that we can keep serving our customers with the highest quality at the lowest rates possible.
We love clarity, so here’s the breakdown:
- For care providers: Providers do not pay fees on any payments made via Kinside.
- For parents: Payments made via credit or debit card (including FSA debit cards) incur a 3% convenience fee, while payments received through bank deposit incur a 1.5% convenience fee.
Why do you need my bank account?
In order to send you payments, we must have a place to put them (i.e. your bank account). Parents have opted to pay you directly via Kinside and the best way to ensure you receive that money as quickly as possible is to connect your bank account. Once your bank account is connected and verified, you can opt in to receive future payments in your account automatically.
All of the information we collect when connecting your bank account is for identification purposes, helping to keep you and your business safe from fraud. Read more about U.S regulations about information collection regarding payments here.
If you are not familiar with online banking, please reach out to our concierge team at firstname.lastname@example.org for help.
Where do I connect my bank account?
Direct incoming payments to the bank account of your choice in the Payments section of your Kinside account. To add your bank account information:
- Click on the Payments section of your profile
- Select Add bank account
- Enter bank details
- You're all set. You have accepted your first payment.
Pro Tip: Opt-in to auto-accept future payments directly into your bank account.
Why do you need my license number, address, etc.?
Kinside partners with both center and home based providers to connect them with parents looking for child care. Providers must be licensed by their state (unless they are exempt), health and safety certified, and committed to exceptional care. To ensure the quality of care on our platform, we secure license and address details from each provider upon joining.
Does Kinside offer fraud protection?
Yes, we are proud to offer built-in fraud monitoring. Our automated systems monitor all payments to help prevent unauthorized or risky payments. When your parents pay using Kinside you can have peace of mind knowing their payments are safe and secure.
Where is my money?
If you have received an online payment in your Kinside account but have yet to receive it in your bank account, there are a few things to double check:
- Your bank details: confirm your bank details have been added correctly to your account.
- Timing of funds being transferred: review to see if the payment is within the normal timeframe (4-5 business days) and/or if the estimated deposit date has passed.
- Re-verification: you may need to re-verify your bank details – double check this in the Settings tab of your Kinside profile.
Can you send this to my bookkeeper?
Payments go directly to the bank account associated with your Kinside account. You may download and send pdfs of each payment you have received to your bookkeeper. These records will always be stored in your Kinside account. If you are processing many payments, reach out to email@example.com and we can send you a spreadsheet regularly and work with you to make things easy.
Additionally, if you have a centralized accounting department, we can set them up as the designated owner of the payments account. Contact us to let us know your situation and we’ll work with your accounting department.
What else can I use Kinside for?
This is a great question. Once you have created a login and password, you can update your profile with imagery, availability, touring details and more. Kinside can connect you to families in your area who are searching for child care with high intent. We work with local employers nationwide to help their employees find great care.
Still have questions?
Reach out to Kinside Concierge for more assistance. Email us at firstname.lastname@example.org or use the chat window on the bottom right of the app to contact a Concierge from the hours of 8am-5pm PST.