1. Help Center
  2. For Providers
  3. General Support and Communications

How to use Kinside Messaging

Initiating and Sending Messages to Parents

As a provider, you have the ability to contact parents that have engaged with your program as a lead, requested a tour, joined the waitlist, applied for a spot, or messaged you. You can initiate and send a message to a parent three different ways:

  1. From your Families tab: Click Families in your left side menu, then click the three dots next to the family you'd like to message. Select "Send family a message", then compose and send your message.


  2. From your Waitlist tab: Click Waitlist in your left side menu, then click the three dots next to the family you'd like to message (you can search for the family in the search box at the top of the page, if needed). Select "Send family a message", then compose and send your message.
  3. From your Tours tab: Click Tours in your left side menu, then click the three dots next to the family you'd like to message. Select "Send family a message", then compose and send your message.

Receiving and Answering Messages Sent by Parents

When you receive a message, you'll be sent an email notification that will look a little like this:

Screenshot 2023-11-17 at 9.17.24 AMClick "Log in to respond", reply directly to the email or go to Kinside to log into your account. 

Once you log in, you can view and respond to messages by clicking Messages in the left-side menu. 

If you replied directly to the email, then you will see your response in the messages section of your Kinside profile!

 

 

If you have more than one location, you'll need to select the location that has a message. Your message portal will look something like this:

Once you've selected the program with the message, you can click on any/each message to view:

You can switch facilities with the drop down at the top of the page (if you have more than one location). Scroll to the bottom of the page to enter and send a response:

That's it, you've started a conversation. From here you can work directly with parents to schedule tours, answer inquiries, and grow your enrollment.


Have any questions or need some help? Reach out to us through the in-platform chat, book a call with our team, or email us at support@kinside.com.