This article walks you through the process of releasing the hold on a seat and prompting the family.
LegUp does a lot on the backend to keep the ball rolling on enrollment. Occasionally, situations may occur where a family goes quiet during the enrollment process and you need to take action on the seat so you don't miss out on other enrollment opportunities. Let's take a look at what to do and a few situations where you might decide to take action.
Removing A Child From A Held Seat - Seat Manager Process
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Navigate to the Waitlist tool in your Enrollment Concierge.
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Locate the child marked in gray you would like to reactivate. You can use the "status" filter to make this easier.
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Click on the child's name to open the Waitlist Details pop-up.
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From the Waitlist Details pop-up, locate and click the status box.
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Choose "Active On Waitlist".
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Click "Yes" in the pop-up to confirm the reactivation.
Removing A Child From A Held Seat - Seat Manager Process
-
Navigate to the Waitlist tool in your Enrollment Concierge.
-
Locate the child marked in gray you would like to reactivate. You can use the "status" filter to make this easier.
-
Click on the child's name to open the Waitlist Details pop-up.
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From the Waitlist Details pop-up, locate and click the status box.
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Choose "Active On Waitlist".
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Click "Yes" in the pop-up to confirm the reactivation.
When should I use this option?
Use this option if a family didn't respond to a seat offer or a waitlist cleaning email but reached out to you to tell you they're still interested in your program.
That's it! Need additional support? Email us at enrollment@legup.care to submit or message us through your Enrollment Platform.