What messages go to families who are on my waitlist?

Sending families waitlist reminders can be time-consuming. And often, those communications fall through the cracks when you have a lot going on in your program! So we send families updates to help speed up the enrollment process and ensure your waitlist is clean and ready to fill future open spots.

While we don't have in-platform communications to allow you to edit these emails yet, we do want to ensure you have full visibility into the process. So here are the main emails that we send to families.

Please note, we also send an abbreviated version of these emails to families via text message if they opt-in. We have found that families interact much faster through text!

When you import your waitlist:

Hi [Parent Name],

You signed up to join [Program]'s waitlist in the past for [Child Name].

[Program Name] is now using LegUp to manage their waitlist. With the LegUp platform, you can see your waitlist status and edit your enrollment preferences and family information at any time. You will also receive seat offers through this system.

Would you like to stay on this waitlist?

BUTTON: YES, keep me on the waitlist.
If yes, you can log in and update your family's details and preferred enrollment date.

BUTTON: NO, remove me from this waitlist and future emails.

Please respond by [Date] in order to stay on the waitlist.


Thank you,
The LegUp Enrollment Team
www.legup.care

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[Program Name] uses LegUp for their Waitlist and Enrollment Management. Know where you are on the waitlist and update your details by going to this link.

Waitlist Import Reminder

Hi [Parent Name],

Just a reminder that we have not heard from you confirming your interest in staying on the [Age Group] waitlist at [Program Name]. If we do not hear from you within 3 days, we will place your waitlist spot on hold, and you will not receive seat offers from [Program Name].

• To stay on this waitlist and receive future seat offers, visit this link.
• To remove yourself from this waitlist if you no longer need care from {Center.Name}, visit this link.

Please let us know if you have any questions.

Thank you,
The LegUp Enrollment Team
www.legup.care

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[Program Name] uses LegUp for their Waitlist and Enrollment Management. Know where you are on the waitlist and update your details by going to this link.

Waitlist spot inactive email:

Hi [Parent Name],

Because we did not hear from you confirming your interest in staying on the [Age Group] waitlist at [Program Name], we have placed your waitlist spot on hold.

If you would like to be marked as active on the waitlist again and receive seat offers moving forward, or if you believe you have received this email in error, please visit this link or respond to support@legup.care.

Please let us know if you have any questions.

Thank you,
The LegUp Enrollment Team
www.legup.care

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[Program Name] uses LegUp for their Waitlist and Enrollment Management. Know where you are on the waitlist and update your details by going to this link.

When a family joins the waitlist:

Hi [Parent Name],

Thank you for signing up [Child's Name] for [Program Name]'s waitlist. Please visit https://family.legup.care and create your account so you can view your waitlist status and update your enrollment preferences at any time.

Now that you're on the waitlist, would you like to take a tour? Visit the following website to tour [Program Name].

Thank you!

The LegUp Team

Monthly waitlist reminder emails:
Please note, if you offer the waitlist pool option, the family will not see what number they are on the list.

Hello [Parent Name],

Here is your monthly waitlist update for [Program Name].

Your child is currently (#__ on the [Age Group] waitlist). Please review your child's details:

Child Name: _____________
Date of birth: _____________
Preferred Enrollment: _____________
Preferred Schedule: _____________

Need to update your child's information or preferred enrollment date? Please login to your account at https://family.legup.care. If you no longer need care at this program, click this link to remove yourself from this waitlist.

REMINDER: If you don't receive a seat offer during your preferred enrollment month, you will stay on the waitlist. If your child ages up into the next age group, you will automatically be moved to that waitlist.

Thank you,
The LegUp Team

[Program Name] uses LegUp for their Waitlist and Enrollment Management. Know where you are on the waitlist and update your details by going to this link.

Have suggestions on messaging? Please reach out through the in-platform chat or by emailing your Enrollment Support Team and enrollment@legup.care.

Thank you!