How do I remove a family from the waitlist?

Follow the steps below to manage your waitlist.

Sometimes a family will contact you to let you know they want to be removed from your waitlist, instead of logging in and doing so themselves. That's fine -- we give you full control of your waitlist so you can make edits as needed!

There are two ways to remove a family from the waitlist. First, let's talk through how to remove a family from your Waitlist Manager.

Removing a Family through the Waitlist Manager

1. First, click on your "Waitlist" tab in the left menu.
   If you have multiple programs that you manage, you'll need to choose which program the family wants to be removed from.

2. Next, find the family that you want to delete. You can do this by searching through the page(s) or by typing the child's name into the search bar.

3. Click on the child you'd like to remove.

4. A pop-up will appear with the child's waitlist details. To the right of the child's name is a Status section. It will probably say "Active on Waitlist" in the dropdown. Click on that dropdown, and then select "Remove from Waitlist".

5. We'll ask you why you're removing the waitlist. This is an informal check -- we ask a lot of questions to make sure we're doing everything we can to make this platform easy for you and ensure it works well!

That's it! You'll see an alert letting you know that the child has been successfully removed. Now, let's talk about how to remove the family from the "Families" tab.

Removing a Family through the Families Tab

1. Click on the "Families" tab in the left menu.
   If you have multiple programs that you manage, you'll want to click on the filter next to the search bar that says "Centers". Note that you'll see families on the waitlist twice -- if that happens, it's because the family signed up for multiple program waitlists!

2. Next, find the family that you want to delete. You can do this by searching through the page(s) or by typing the child's name into the search bar.

3. Click on the child you'd like to remove.

4. The family page will now show. This is where you can edit the child's information, and the parent or guardian's information as well. On the child's tab, scroll down to the "Waitlists" section, and select the waitlist that you'd like to remove the family from.

5. A pop-up will appear with the child's waitlist details. To the right of the child's name is a Status section. It will probably say "Active on Waitlist" in the dropdown. Click on that dropdown, and then select "Remove from Waitlist".

6. We'll ask you why you're removing the waitlist. Remember that this is an informal check -- we ask a lot of questions to make sure we're doing everything we can to make this platform easy for you and ensure it works well!

That alert will pop up again, letting you know that the child has been successfully removed.

If you have any questions about this, please reach out to your Enrollment Support Team at enrollment@legup.care. Have a great day!