How do I reactive a family on my waitlist? How to add a family back to the waitlist after they've been deleted.
Whether a family forgot to respond to a seat offer or accidentally removed themselves from the waitlist, you can easily reactivate the family to put them back in the position they were previously.
Note: if you want the family to start over on the waitlist, please have the parent add themselves through your Enrollment Page.
Reactivate a Family on the Waitlist
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Click on the Families tab.
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Search for the family you want to reactivate. The status of this family will say "Deleted".
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Click on the ellipsis next to the family's name.
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Scroll down to "Reactivate Waitlist Spot", and then click "Yes" on the pop-up asking you to confirm the reactivation.
That's it! Need additional support? Email us at enrollment@legup.care to submit or message us in your Enrollment Platform.